FREQUENTLY ASKED QUESTIONS
Most orders ship within 1–3 business days and arrive in 5–10 business days via our trusted carriers. Expedited shipping is available at checkout for faster delivery. We offer free shipping on orders over $500 within the contiguous U.S. Tracking information is sent to your email as soon as your order leaves our warehouse.
We offer a 30-day satisfaction guarantee. If you’re not completely happy with your purchase, simply return it in original condition for a full refund or exchange (excluding shipping costs). Mattresses and large furniture items qualify for a 100-night trial period. Please contact our customer service team before returning so we can provide a prepaid return label.
Yes! All furniture, mattresses, and lighting fixtures come with at least a 1-year manufacturer warranty against defects in materials and workmanship. Bedding and home décor items are covered by our 30-day quality guarantee. We only partner with suppliers who meet our strict standards for durability and comfort.
Most of our furniture arrives partially assembled for easier handling. Clear, step-by-step instructions and all necessary tools are included. For larger items like beds or dining tables, we offer professional white-glove delivery and assembly as an optional add-on at checkout.
Our products are thoughtfully sourced from trusted manufacturers in the U.S., Canada, and select overseas partners who share our commitment to quality and sustainability. We use premium materials such as solid wood, organic cotton, memory foam, and energy-efficient LED lighting. Full material and care details are listed on every product page.